2886381 - DRTM Master Data or Permanent Purge error "The import file contains invalid ID's"

• User is trying to perform System Identifier Purge or DRTM Master Data Purge and uses the template file with "Assignment ID" as identifier (in the title column).
• User is trying to perform System Identifier Purge or DRTM Master Data Purge and receives the error "The import file contains invalid IDs".
• Validation error shows "The import file contains invalid IDs".
• Purge email received says "No users or user records were purged from the application because the job failed. The job failed due to: The userId list provided is not correct."

SAP SuccessFactors HCM Suite

1. Navigate to Data Retention Management > System Identifier Purge
2. Choose file
3. Validation error shows "The import file contains invalid ID's"
4. Ignore error and submit
5. Go to Monitor Jobs
6. Job execution is successful
7. However, user receives email saying "No users or user records were purged from the application because the job failed. The job failed due to: The userId list provided is not correct."

Or

1. Navigate to Data Retention Management > select DRTM Master Data Purge
2. Choose file
3. Validation error shows "The import file contains invalid ID's"

Cause 1:

There is a defect when using "Assignment ID" as the identifier/title column for System Identifier Purge or DRTM Master Data Purge file.

Cause 2:

There are some invalid IDs in the file for DRTM Master Data Purge or System Identifier Purge. It is possible that leading zeros are missing from the IDs to be purged and it causes purge to point to invalid users.

Resolution 1:

As a workaround, you may change the "Assignment ID" title to "User ID" as the identifier in the file then proceed with the DRTM Master Data Purge or System Identifier Purge.

Resolution 2:

Kindly review the ID used in the file is the proper one by opening Employee Export (UDF) file in Notepad or Notepad++ instead of Excel. KBA 2087490 for reference.

• 2392076 - User Permanent Purge feature
• 2158399 - Unable to import user - Platform
• 2615360 - DRTM Master Data Purge for Inactive Users

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