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SAP Knowledge Base Article - PreviewSymptom
You have set up a workflow rule with recipient maintained as manager and second line manager of the object owner.
However, the second line manager does not receive the e-mail/ notification.
If a business user is added as employee of the Sales Organization they are manager for, they have themselves maintained as their own manager and the next in line manager is not reached.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , LOD-CRM-OPP , Opportunity Management , LOD-LE-OM-OM , Org. Management , LOD-CRM-ACT , Activities , LOD-CRM-WKF , Workflow , How To
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