SAP Knowledge Base Article - Public

2886861 - How to Abort or Change a Service Request triggered from Service Control Center Work Center

Symptom

A Service Request is triggered from the Service Control Center (SCC) Work Center for a tenant-related activity.

The Service Request may be related to activities such as: Tenant Refresh, Tenant Restore, New Tenant, Tenant Termination Other tenant-related requests.

After the request is triggered, there may be a requirement to change the request details, such as the requested date/time, or abort the request. However, the options to edit or abort the request are not available in the Service Control Center.

Environment

  • SAP Cloud for Customer
  • SAP Business ByDesign

Reproducing the Issue

  • Open the Service Control Center Work Center.
  • Trigger a Service Request for a tenant-related activity. The request can be related to activities such as tenant refresh, restore, provisioning, or termination.
  • After the request is triggered, try to modify the request details or abort the request.
  • The options to modify or abort the request are not available.

Cause

This is expected behavior.

Once a tenant-related Service Request has been triggered from the Service Control Center Work Center, it cannot currently be modified or aborted directly through the service control center.

Resolution

If a Service Request that has already been triggered needs to be changed or aborted, raise an incident to the responsible component SRD-CC-CI-CCS or LOD-CRM-ADM.

Provide the relevant details of the Service Request, including: Tenant ID, Service Request details, Request type/activity, Requested date and time, Required change or cancellation Reason for the change or abort request.

The responsible team will review the request and take the necessary action.

Keywords

Service Request, Tenant Request, Service Control Center, SCC, Tenant Refresh, Tenant Restore, Tenant Provisioning, New Tenant, Tenant Termination, Tenant Decommissioning, Abort Request, Change Request , KBA , SRD-CC-CI-CCS , ByD Service Control Center , LOD-CRM-ADM , Administration UI , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions