2887639 - Unable to connect to the SFTP account via browser

• When logging in the SFTP server URL, customer gets the error "HTTP/1.1 404 Object Not Found" "The requested URL was not found on this server". 
• Customer cannot login to SFTP server, even though there aren't error messages appearing

SAP SuccessFactors HCM Suite

1. You are using an old SFTP server URL
2. You have entered the wrong credentials five (5) times within 1 minute and the public IP address got banned in SFTP
3. You are using a VPN.

1. Please ensure you are using the correct SFTP URL, as per KBA: 2089448 - SuccessFactors Data Center Name, Location, URL, Domain Name, Mail Server details, SFTP details and Outbound IP addresses - SAP for Me.
   Always use your SFTP base URL e.g (https://sftp8.sapsf.com) 
   
2. Try disconnecting to your VPN and access the SFTP URL again.

NOTE: If you are using a bookmarked URL or one shared by a colleague, it might contain cache that can redirect you to the old URL. Please use the new one after cleaning browser cache or in incognito tab.

If the error persists despite trying all the resolution mentioned, kindly raise an incident under component LOD-SF-PLT-FTPE providing the following information:

• • SFTP username
  • Public IP address you are trying to access the SFTP server
  • Timestamp of the issue
  • Collect HTTP watch as per KBA: 2089446 - HTTPWatch for SuccessFactors | How to download, install and use the tool - SAP for Me.

•  2187183 - SFTP Account Standards for SAP SuccessFactors
• 2290580 - Auto-ban rules for SFTP servers - SAP for Me
• 2088013 - FTP: SF File Transfer Protocols, Secure FTP, SFTP - SAP for Me
• 2278826 - SAP SuccessFactors SFTP Account Details - SAP for Me

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