SAP Knowledge Base Article - Preview

2887675 - How the E-Mail Field in Account Details Section of Service Ticket is Determined

Symptom

You would like to understand how the E-Mail field in the Account Details section of a Service Ticket is determined.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

E-mail, Field, Account, Account Details, Ticket, Service, C4C, Cloud for Customer, Customer, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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