SAP Knowledge Base Article - Public

2888127 - Error Message "Enter a Customer" When Creating a New Registered Product

Symptom

Error messages "Enter a Customer" and "Save Failed" are thrown when trying to create a new registered product.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Installed Base work center.
  2. Go to the Registered Products view.
  3. Click in Create.
  4. Maintain fields but field Customer.
  5. Click in Save.
  6. Error messages "Enter a Customer" and "Save Failed" are thrown.

Cause

Currently the Customer field is mandatory when creating new Registered Products.

Resolution

This is the standard behavior of the system.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

KBA , AP-IBA-IPO , Installation Point , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions