SAP Knowledge Base Article - Public

2888176 - Tags in Onboarding tasks are not working - Onboarding 2.0

Symptom

Tags in Welcome Messages / Onboarding tasks are not working properly.

Environment

SAP SUCCESSFACTORS ONBOARDING 2.0

Reproducing the Issue

  1. Create a new task in Onboarding tasks;
  2. In the message, attach some tag (such as first or last name);
  3. Initiate Onboarding from RCM;
  4. Check the message login as the new hire. This message will contains tags such as [FIRSTNAME] or [LASTNAME]

Cause

Issue during the message creation.

Resolution

  1. Go to Onboarding tasks;
  2. Edit the message that is failing;
  3. Remove all tags and save;
  4. Edit and include the tags /save again;
  5. Go to Admin Center > Update process Flows, click in Update flow.

Keywords

Tags; not; working; Onboarding; 2.0; tasks , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding all versions