Symptom
Tags in Welcome Messages / Onboarding tasks are not working properly.
Environment
SAP SUCCESSFACTORS ONBOARDING 2.0
Reproducing the Issue
- Create a new task in Onboarding tasks;
- In the message, attach some tag (such as first or last name);
- Initiate Onboarding from RCM;
- Check the message login as the new hire. This message will contains tags such as [FIRSTNAME] or [LASTNAME]
Cause
Issue during the message creation.
Resolution
- Go to Onboarding tasks;
- Edit the message that is failing;
- Remove all tags and save;
- Edit and include the tags /save again;
- Go to Admin Center > Update process Flows, click in Update flow.
Keywords
Tags; not; working; Onboarding; 2.0; tasks , KBA , LOD-SF-OBX-ADM , Admin UI , Problem
Product
SAP SuccessFactors Onboarding all versions