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SAP Knowledge Base Article - PreviewSymptom
When a ticket status is changed to Requestor Action, field Time With Agent is maintained before ticket is saved. If changing back to Processor Action, field is not updated.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
time with agent, ticket, requestor action, processor action, ticket time ; timeline ; wrong date ; wrong time , KBA , LOD-CRM-SRP , Service Request Processing , How To
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