SAP Knowledge Base Article - Public

2888435 - Cannot save changes on Company System and Logo Settings due to the error "Specify a company logo URL"

Symptom

  • I'm not able to save changes on the "Company System and Logo Settings" page;
  • I'm encountering the error "Specify a company logo URL" in SuccessFactors;
  • You have made changes to Company System and Logo Settings but are unable to save due to the error "Specify a company logo URL"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Make a change in Company System and Logo Settings;
  2. Attempt to save the changes;
  3. Cannot save due to the error "Specify a company logo URL";

specify.png

Cause

Company Logo was made mandatory in 1911 as there can be security issues if offer letters are sent with blank company logo. (Internal ticket: UI-21365)

Because of this change, a URL must be set in Company System and Logo Settings.

Resolution

  • If you have your company logo hosted in SuccessFactors, enter the URL in here and click "Set Company Logo URL"
  • If you do not have your logo hosted, please enter the following - "/companyLogoServlet/?companyId=*COMPANYID*" and click "Set Company Logo URL"

PLEASE ENSURE TO REPLACE "*COMPANYID*" WITH YOUR ACTUAL COMPANY ID.

Keywords

"Specify a company logo URL" , UI-21365 , Company Logo , URL , Company System and Logo Settings , File Hosting , Cannot save , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-LGO , Company Logo , Problem

Product

SAP SuccessFactors HXM Suite all versions