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2888808 - Mobile applications showing errors during user authentication or during exchanging data with SAP Cloud Platform Mobile Services


  1. Android application cannot exchange data successfully With SAP Cloud Platform Mobile Services.
  2. User authentication for SAML/OAuth fails with message " Error Identity Provider could not process the authentication request received. Delete your browser cache and stored cookies, and restart your browser. If you still experience issues after doing this, please contact your administrator."
  3. Devices running iOS 12 fail to authenticate with SAP Cloud Identity in webview for SAML2 or OAuth2 with response: “HTTP Status 401 – Unauthorized.”

Application was working fine until 2020-02-03 and was suddenly giving errors for all users or a subset of users on Android devices.



  • SAP Cloud Plaform mobile service
  • Android OS with older version of Google Webview or Google Chrome
  • iOS 12


SAP Cloud Platform Mobile Services all versions ; SAP Mobile Services all versions


SAP Cloud Plaform, Mobile Service, Android, Webview, Sync, Chrome, iOS , KBA , MOB-SDK-IOS , SAP Cloud Platform SDK for iOS , MOB-SDK-SEC , SAP Mobile SDK Security , MOB-SDK-ADR , Mobile SDK Android , BC-NEO-SEC-IAM , Authentication, Authorization(Cloud Platform Neo) , Problem

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