SAP Knowledge Base Article - Public

2889285 - Live Activity - CTI Pop-Up Floating Window Cannot Be Used in Internet Explorer Browser


You notice that the feature CTI popup Floating Window introduced with 2002 release of the system cannot be used in Internet Explorer browser.


SAP Cloud for Customer


Due to browser technical limitations, the CTI popup Floating Window can only be used in Google Chrome browser


This is the standard behavior of the system.

You can request a custom development from your implementation partner, or from the SAP IBSO team. You can request your account manager to get in touch with them with a description of your requirement.

Please note that the services of IBSO are chargeable service and will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.


CTI, Live Activity, Service, Pop-Up, Floating Window, Internet Explorer, Google Chrome, C4C, Cloud for Customer, IE, , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions