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SAP Knowledge Base Article - PreviewSymptom
You notice that changes done in the Sorting in Template Work Center are not reflected when accessing the Templates list, when creating a new interaction in a Ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Templates, Ticket, Sorting, Sort, Ascending, Descending, Name, Order, Interaction, C4C, Service, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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