Symptom
- Upgrade Information Steward after successfully upgrading Data Services.
- Attempt to install a hotfix after upgrading to SAP BusinessObjects Business Intelligence 4.2 Support Pack.
- There is no reaction after double-clicking the setup.exe.
- In Windows task manager, setup.exe and setupengine.exe disappear right after executing the setup.exe file.
- Issue still appears even when operating system administrator user account / 'Run as Administrator' option is used.
- setupengine reflects the below errors / lines:
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GetInstallEntryProductRevisionedId(): no install entry found with id: product.boe64one.patch-<x.x.x.xhfx-core-32>
Product detection:
Product installed: false
Product installed at higher revision: false
Product installed at current revision or higher: false
Product installed at lower revision: false
Falling back to install mode.
Installed SetupEngine is newer. Relaunch required.
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Environment
- SAP Data Services 4.2
- SAP Information Steward 4.2
- SAP BusinessObjects Business Intelligence 4.2
- Windows Server O/s
Product
Keywords
BusinessObjects Business Intelligence, BI, hotfix, patch information steward, data services, setup.exe, setupengine.exe, setup.engine, task manager, disappear setupengine.log Relaunch GetInstallEntryProductRevisionedId(): no install entry found with, BOIS, IS, unable, cannot, IPS, BI, info, steward , KBA , EIM-IS , Information Steward , BI-BIP-INS , Installation, Updates, Upgrade, Patching , EIM-IS-DEP , Information Steward - Deployment Install Upgrade , EIM-IS-SVR , Information Steward - Administration/Server , Problem
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