SAP Knowledge Base Article - Public

2891072 - Survey Aggregated Result Appears Blank


The Survey Aggregated Results is appearing blank on the survey summary despite your visit having a score.


SAP Cloud for Customer

Reproducing the Issue

Prerequisite: create a survey 123 with a functioning score and assign it to an activity plan & routing rule for it to be available in a visit ABC (123 represents the survey and ABC represents our visit name).

  1. Go to the Visits work centre view.
  2. Open ABC.
  3. Go to the Surveys facet.
  4. Add the survey 123.
  5. Answer 123 and click Submit.
  6. Actions > Generate Summary.
  7. Go to the Surveys view.
  8. Go to the Related Attachments view.
  9. Open the newly created pdf.

Result: The Appendix shows up empty. 


Since this is a Checklist type Survey, the Aggregate result will show up only at the Section level.


The Survey has to be designed with different Sections and questions under each section. Then, the aggregation will show up for each Section.

Note: The table with aggregate results will not show up under "Survey Questions Aggregate Result:". Rather, it will show up under each Section directly as shown in the screenshot. This is the designed behaviour.


Empty, Summary , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions