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2891328 - Diagnostics agent does not connect with errors: configuration/runtime.properties (Permission denied) or CertificatesKeyStore (Access is denied)

Symptom

A diagnostics agent is not able to connect, in the latest SMDSystem.log the following errors can be seen:

  • [EXCEPTION]
    java.rmi.RemoteException: Registration rejected for agent <hostname> because configuring the agent failed.; nested exception is:
    java.rmi.RemoteException: Agent configuration failed. Cannot store the runtime properties.; nested exception is:
    java.io.FileNotFoundException: configuration/runtime.properties (Permission denied)

  • Caused by: java.io.FileNotFoundException: E:\usr\sap\DAA\<SMDXX>\SMDAgent\configuration\security\.CertificatesKeyStore (Access is denied)
        at java.io.FileOutputStream.open0(Native Method)
        at java.io.FileOutputStream.open(FileOutputStream.java:270)
        at java.io.FileOutputStream.<init>(FileOutputStream.java:213)
        at java.io.FileOutputStream.<init>(FileOutputStream.java:101)
        at com.sap.smd.util.AgentCertificateManager.updateAgentKeyStore(AgentCertificateManager.java:284)


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

DAA offline, umask, agent does not start, diagnostics agent does not connect, Error Generating certificate failed, E:\usr\sap\DAA\SMDA98\SMDAgent\configuration\security\.CertificatesKeyStore (Access is denied), Failed to retrive certificate with alias ssl-certificate, Could not store certificate in secure storage :E:\usr\sap\DAA\SMDA98\SMDAgent\configuration\security\.CertificatesKeyStore , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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