2891466 - The Generate Local Summary Action In Ticket Is Missing

Symptom

You are not able to see the Generate Local Summary option in the Actions menu of a Ticket.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications all versions

Keywords

generate, local summary, ticket, actions, offline, form, output , KBA , generate , local , summary , offline , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-UI , Ticket Related UI , Problem

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