Symptom
SAP Support requests a Support User to access SAP Datasphere tenant for troubleshooting purposes.
Environment
SAP Datasphere
Resolution
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Option #1 (Prefferable one)
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In the side navigation area, click System → Administration → System Configuration.OR Product Switch → Analytics. Then System → Administration → System Configuration, if your tenant was provisioned prior to version 2021.03.
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Choose Edit.
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Set the "Allow SAP support user creation" setting to ON.
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Click Save.
- Option #2
- Use the "Create Support User" from SAP Datasphere Home Page:
- Since Scoped Roles was introduced, make sure to assign a proper Scoped Role to the generated Support User.
The Scoped role should be relevant for the Space assignment and the Activity authorization (Admin/Modeler/Viewer) for analysis.
For Catalog issues, make sure to assign Catalog Administrator role to the generated support user.
- Share the generated support user ID with SAP Support team in ticket communication.
- An invitation email is sent to Datasphere Product Support team, who is then responsible to maintain the credential into its respective Datasphere Tenant Logon Depot (see last step in Option #3).
Note: Support Users are revelant even if Datasphere tenant has enabled SSO via custom IdP.
- Option #3
- Create a dedicated user for SAP Support by entering an email from your company domain, see SAP Help Portal documentation Creating Users and Assigning Roles
- Assign "DW Administrator" + "Catalog Administrator" + Scoped roles into that user, see SAP Help Portal documentation Role Management
- Maintain the logon data in Logon Depot, see KBA 1773689 - How to add logon credentials...
See Also
- KBA 2854764 - Guidelines for SAP Datasphere cases
- KBA 1773689 - How to add logon credentials (S-User ID and password) securely to a support case - SAP for Me
- SAP Help Portal documentation Request Help from SAP Support
Keywords
DS, support, user, access, role, admin, dwc, data warehouse cloud , KBA , dwc ds , DS-DI , Data Integration/Data Builder , DS-SM , Space Management , DS-MD , Modeling (Data Builder) , DS-BB , Business Builder , DS-ADM , Administration , How To
Product
SAP Datasphere all versions