SAP Knowledge Base Article - Public

2891554 - How to create a Support User in SAP Datasphere

Symptom

SAP Support requests a Support User to access SAP Datasphere tenant for troubleshooting purposes.

Environment

SAP Datasphere

Resolution

  • Option #1 (Prefferable one)

  1. In the side navigation area, click System → Administration → System Configuration.
    OR Product Switch → Analytics. Then System → Administration → System Configuration, if your tenant was provisioned prior to version 2021.03.
  2. Choose Edit.

  3. Set the "Allow SAP support user creation" setting to ON.

  4. Click Save.

  • Option #2
    • Use the "Create Support User" from SAP Datasphere Home Page:

      Captura.PNG

    • Since Scoped Roles was introduced, make sure to assign a proper Scoped Role to the generated Support User.
      The Scoped role should be relevant for the Space assignment and the Activity authorization (Admin/Modeler/Viewer) for analysis.

      For Catalog issues, make sure to assign Catalog Administrator role to the generated support user.
    • Share the generated support user ID with SAP Support team in ticket communication.
    • An invitation email is sent to Datasphere Product Support team, who is then responsible to maintain the credential into its respective Datasphere Tenant Logon Depot (see last step in Option #3).

Note: Support Users are revelant even if Datasphere tenant has enabled SSO via custom IdP.

  • Option #3 
    • Create a dedicated user for SAP Support by entering an email from your company domain, see SAP Help Portal documentation Creating Users and Assigning Roles
    • Assign "DW Administrator" + "Catalog Administrator" + Scoped roles into that user, see SAP Help Portal documentation Role Management
    • Maintain the logon data in Logon Depot, see KBA 1773689 - How to add logon credentials...

    See Also

    • KBA 2854764 - Guidelines for SAP Datasphere cases
    • KBA 1773689 - How to add logon credentials (S-User ID and password) securely to a support case - SAP for Me
    • SAP Help Portal documentation Request Help from SAP Support

    Keywords

    DS, support, user, access, role, admin, dwc, data warehouse cloud , KBA , dwc ds , DS-DI , Data Integration/Data Builder , DS-SM , Space Management , DS-MD , Modeling (Data Builder) , DS-BB , Business Builder , DS-ADM , Administration , How To

    Product

    SAP Datasphere all versions