2891554 - How to create a Support User in SAP Datasphere

SAP Support requests a Support User to access SAP Datasphere tenant for troubleshooting purposes.

SAP Datasphere

• Option #1
  
  Note: Support Users are relevant even if Datasphere tenant has enabled SSO via custom Idp. 

• • Use the "Create Support User" from SAP Datasphere Home Page:
    
    
    
    
  • Since Scoped Roles was introduced, make sure to assign a proper Scoped Role to the generated Support User.
    The Scoped role should be relevant for the Space assignment and the Activity authorization (Admin/Modeler/Viewer) for analysis.
    
    For Catalog issues, make sure to assign Catalog Administrator role to the generated support user.

• • Share the generated support user ID with SAP Support team in ticket communication.
  • An invitation email is sent to Datasphere Product Support team, who is then responsible to maintain the credential into its respective Datasphere Tenant Logon Depot (see last step in Option #3).

• Option #2

Note: For seamless planning issues, Option #2 is mandatory.

• 1. In the side navigation area, click System → Administration → System Configuration.
     OR Product Switch → Analytics. Then System → Administration → System Configuration, if your tenant was provisioned prior to version 2021.03.
  2. Choose Edit.
  3. Set the "Allow SAP support user creation" setting to ON.
  4. Click Save.
     
• Option #3 
  1. Create a dedicated user for SAP Support by entering an email from your company domain, see SAP Help Portal documentation Creating Users and Assigning Roles
  2. Assign "DW Administrator" + "Catalog Administrator" + Scoped roles into that user, see SAP Help Portal documentation Role Management
  3. Maintain the logon data in Logon Depot, see KBA 1773689 - How to add logon credentials.

• KBA 2854764 - Guidelines for SAP Datasphere cases
• KBA 1773689 - How to add logon credentials (S-User ID and password) securely to a support case - SAP for Me
• SAP Help Portal documentation Request Help from SAP Support

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