SAP Knowledge Base Article - Public

2891659 - Cannot query Account ID or Name in Service Quote Overview

Symptom

You cannot query for Account ID or Name in Service Quote Overview.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Select the New Business workcenter.
  2. Open the Service Quote View.
  3. Query for any Account ID or Account name.

You cannot find any Service Quotes.

Cause

  • It is currently a technical limitation that the Account ID and Name cannot be queried for in Service Quote OWL.
  • You can use the extended filters to query for Accounts.
  • This behavior will be adjusted in a future release.

Resolution

  1. Open the Service Quote View.
  2. Select the extended filters.
  3. Enter the Account ID in the extended filter.

You will now see all service quotes for the queried Account.

Keywords

 Serviceangebot, Suche, Kunden, Kundenname, ID, Service Quote, Query, Customer, Account ID , KBA , SRD-CRM-QUO , Quotations , Problem

Product

SAP Business ByDesign 1911