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SAP Knowledge Base Article - PreviewSymptom
You notice that the first interaction when the ticket was created is missing in the Ticket Timeline Tab.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Interactions, E-mail, Unassociated, Timeline, Ticket, Service Request, Service, Missing, Tab, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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