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SAP Knowledge Base Article - PreviewSymptom
After a contact is handled and the same contact re-opened, information about this contact (except for the re-open event) is not displayed in the Online Monitoring (Contact Details view)
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, preview , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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