SAP Knowledge Base Article - Public

2892091 - SuccessFactors Icon appears in Yahoo email even though SF logo is turned off in Provisioning


There is a SuccessFactors Icon appearing in system emails sent to Yahoo email addresses

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Recruiting Management

Reproducing the Issue

Logo Yahoo.png


The icons or 'contact cards' are derived from various sources such as social media accounts tied to that email address or checking the favicon of a company email. They are selected by Yahoo's API, they are not being sent from SuccessFactors

If no image can be found, they will often use the initials of the sender.


This is a Yahoo functionality and it is out of the control of SuccessFactors. You will need to speak directly with Yahoo to see if these icons can be controlled or modified


Logo, image, e-mail, Picture, SF, Yahoo Mail , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions