You have replicated a Sales Document (Sales Order in our example) and you expect the Territory to be pulled from the Account in C4C.
SAP Sales Cloud
Reproducing the Issue
- Go to the Sales workcenter.
- Go to the Sales Orders view.
- Open Sales Order ABC (ABC stands for a Sales Order that was replicated from an external system).
- Note that the Territory is not pulled from the Account even though there is a Territory in the Account.
Territories are only updated in Sales Documents when there is a change in the Account (condition is also the relevant scoping). If nothing is changed, then the Territory will not automatically update.
If the above is not applicable, then another cause can be the Extern Indicator, see KBA 2607177 - Realignment Run Doesn't Work For Uneditable Objects
This is the expected behaviour.
territory, external system, extern, sales order, sales quote, opportunity, update, realignment run , KBA , LOD-CRM-TM , Territory Management , Problem