The Contact field is not visible on the Lead creation screen. It is marked as visible but grayed out in Adaptation mode.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work centre.
- Go to the Leads view.
- Click New.
The Contact field is not available. When you check via Adaptation mode, you see that it is marked visible but grayed out.
The visibility of the field depends on whether or not the new lead is being created with, or without existing account.
When you create the new lead with existing account, the Contact field is visible, when marked as visible, not hidden.
When you create a new lead without existing account, you will instead have the fields 'Contact First Name' and 'Contact Last Name' at your disposal.
missing field, gray, grey, adaptation mode , KBA , LOD-CRM-LM , Lead Management , How To