2892792 - Offboarding - Error Notification triggering to Line Manager - Onboarding 1.0

• [ErrorCode - 500; ErrorMessage - ___________] Error message is received by Manager while Terminating or Offboarding candidate from EC
• [ErrorCode - 18; ErrorMessage - Offboarding Process is disabled for your account] Error message is received by Manager while Terminating or Offboarding candidate from EC end

SAP SuccessFactors Onboarding 1.0

1. Terminate candidate from EC
2. Provide mandatory information and select defined termination reason
3. Candidate is Terminated in EC end but activity is not created in Offboarding dashboard
4. Manager received Notification that shows Termination failed :
   
   • Failed to create offboarding activity for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 500; ErrorMessage - ___________]
     
     or
     
     
   • Failed to create offboarding activity for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 18; ErrorMessage - Offboarding Process is disabled for your account] 

• In Provisioning > Manage Scheduled Jobs, "CreateOffboardingActivity" job has the check box checked for: “Send email to terminated user’s manager if there is a failure in Offboarding activity creation”.
• Offboarding is deactivated in Super Admin but enabled in Provisioning

FOR LIVE CUSTOMERS

Contact SAP SuccessFactors Cloud Product Support - when disabling the check box is required based on your business requirements

Please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case . In addition, follow the template when creating an case and provide the necessary information below:

• Subject: KBA 2892792 - Offboarding - Error Notification triggering to Line Manager - Onboarding 1.0
• Component: LOD-SF-OBD-EML

Problem Description:

ErrorCode 18: If Offboarding is deactivated in Super Admin it is necessary to be deactivated in Provisioning or this error will be triggered due to a rule (Offboarding eligibility configuration (SYS_OFB_ELIGIBILITY_CONFIG)) that is created if Offboarding is enabled in Provisioning. If the customer does not want to deactivate in Provisioning it is necessary to create a dummy condition for this rule.

1. Go to BizX > Admin Center > Configure Business Rules
2. Search Offboarding eligibility configuration (SYS_OFB_ELIGIBILITY_CONFIG)
3. Edit
4. Create a dummy condition that will never be true

FOR IMPLEMENTATION PARTNERS - when disabling the check box is required based on the customer business requirements

1. Login to Provisioning
2. Manage Scheduled Jobs
3. Find"CreateOffboardingActivity" job 
4. Untick the box for: “Send email to terminated user’s manager if there is a failure in Offboarding activity creation”.

Note:

Even though the "Send email to terminated user’s manager if there is a failure in Offboarding activity creation" flag is disabled in Provisioning, the email is still going to be sent. This functionality will only be fully operational after PTCH-34244 that is going to be released on all environments by December 1st.

• 2584104 - Error Messages :[ErrorCode - 500; ErrorMessage - EmployeeLogin] - received by Manager while Terminating/Offboarding employee from EC - Onboarding 1.0
• 3149678 - [Onboarding 1.0] Error message is received by Manager while Terminating or Offboarding candidate from EC

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