SAP Knowledge Base Article - Public

2894061 - [Onboarding] Process not created due to incorrect EC Picklist Association - Onboarding


This article provides information on what could be causing the process not to be created in OBX due to incorrect EC picklist association.

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SAP SuccessFactors Onboarding

Reproducing the Issue

"Initiate Onboarding" is selected in Recruiting Management for a candidate but the Onboarding Process is not created.


EC Picklists in Picklist Centre have been modified and the required External Code is missing from the associated lists value.


For the EC Picklists that are associated with Onboarding, ecEmailType, ecPhoneType & ecMaritalStatus, we must use the standard system generated External Codes.

If the associated External Codes are modified this will affect the creation of the process for Onboarding.

Any Modifications to the External Codes are not supported as the standard configuration must be adhered to.

To ensure the correct External Codes are maintained please follow the below steps and ensure the correct codes are maintained.

  1. Navigate to Picklist Centre.
  2. Review the following EC Picklists:
    1. ecEmailType
    2. ecPhoneType
    3. ecMaritalStatus
  3. Ensure that the External Codes are set as follows for their respective picklists:
    1. ecEmailType
    2. ecPhoneType
    3. ecMaritalStatus


EC Picklist, Onboarding, ecEmailType, ecPhoneType, ecMaritalStatus, Process, External Code , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding all versions