2894822 - Error When Publishing Recruiting Template in Manage Templates - Recruiting Management

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SAP SuccessFactors Recruiting Management

1. Login and navigate to Admin Center > Manage Templates
2. Click on Recruiting Management tab and select "Job Requisition"
3. Click on a requisition template and make any change/update
4. Click on Publish to publish the template and you will receive the error

If an error is received when trying to publish a requisition template (or any other RCM templates), please open a custom incident for Support and provide the error id so we can check the logs to confirm the reason the error is occurring.

The logs would show the following: "Input contains tags or attributes not defined in whitelist."

The following switch when enabled in Admin Center > Tools > Application Security > Application Security Feature Settings is causing this error to occur:

• Security Scan for User Inputs

This happens because we do not support modifying templates that contain HTML in Manage Templates if customer wishes to use the security feature. Because custom HTML script can be risky and security scan feature does not see it safe to include HTML in XML type of input. We will only allow user with Provisioning access to make changes as such when security is turned on. Only if users choose to not make use of this layer of security, they will be allowed to put custom HTML in their XML templates.

Please also note that the special character "&" (ampersand) is not supported in XML templates. An error occurs when any XML templates has this special character and the security switch is enabled.

SAP advises to not disable Security Scan - Security Scan for User Input Enabled by Default in New Systems

Please ask your implementation partner to upload the template directly in Provisioning.

If you have no implementation partner available SAP will upload on your behalf, please follow our Service Change Request KBA below for the XML Template Upload due to Manage Templates limitation request item:

2258199 - SAP SuccessFactors Recruiting - Provisioning Configuration Changes

2258199 - SAP SuccessFactors Recruiting - Provisioning Configuration Changes

3430879 - When using Manage Templates for Recruiting Management a 504 error is received

errorID=df7b5384-4ac9-4e1a-b60a-0479f8d030c7, errorId=3cb351a4-bd1f-46d8-9179-9610c3b9e820, errorId=1dcb6e5c-75df-4277-8f1a-683278a4d4cf, errorId=98aaba55-e64c-48a9-afa2-d969f3faaf58, application, error, timeout,iInput, contains, tags, attributes, defined, whitelist, security, scan , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem