SAP Knowledge Base Article - Public

2894857 - Chrome is blocking C4C's CTI adapter requests due to mix insecure content being served


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  • CTI Adapter is blocked by the Chrome browser because it does not allow mix content (https vs http)
  • The following error can be seen in the Chrome Developer tool:
    • "Mixed LiveActivityXintegra.... Content: The page at 'https://[tenantaddress]' was loaded over HTTPS, the requested frame 'http://localhost:36729/CTIMain.htm'
    • This request has been blocked; the content must be served over HTTPS


SAP Cloud for Customer

Reproducing the Issue

  • Launch the CTI Adapter
  • Connect to the tenant url -> Live Activity using the latest Chrome browser


3rd party


See Also

  • 2475408 - CTI Call Blocked by This page is trying to load scripts from unauthenticated sources Message
  • 2620740 - CTI Adapter Crashing When Launching
  • 2881930 - How to Analyze If Calls Reached CTI Adapter


C4C, Adapter, Client, Secure, Mix content, insecure, blocked, content served over HTTPS, HTTP, Chrome, google , KBA , LOD-CRM-LA , Live Activity , How To


SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications all versions