2895211 - "500 Internal Server Error" occurs when opening the BPO Dashboard Configuration application in SAP Solution Manager 7.2

Within SAP Solution Manager 7.2, attempting to access the Configuration - Dashboard Business Process Operations application within the Business Process Improvement workcenter results in the following runtime error:

• 500 Internal Server Error

In reproducing the error within the internet browser developer tools, the following console error is displayed:

• failed to load Javascript resource: sap/dfa/help/utils/adapters/fiori/Component-preload.js -  sap.ui.ModuleSystem
• failed to load 'sap/dfa/help/utils/adapters/fiori/Component.js' from /resources/sap/dfa/help/utils/adapters/fiori/Component.js: 404 - Not found

In the internet browser developer tools, the following Network error is also displayed:

• "500 Internal Server Error" for service AGS_RI_DASHBOARD_SETUP

The following shortdump also occurs in tr. ST22 for this runtime error:

             Category ABAP                          Programming Error
             Runtime Errors                          OBJECTS_OBJREF_NOT_ASSIGNED
             Except.                                      CX_SY_REF_IS_INITIAL
             Web Dynpro Component           AGS_RI_FILTER_CHARACTERIS
             ABAP Program                          /1BCWDY/0O2TPBNXXQBUFS78E0BU==CP
             Application Component             SV-SMG-MON-BPM-ANA

             Short Text
             Access using a 'ZERO' object reference is not possible.

             Information on where terminated
             The termination occurred in ABAP program "/1BCWDY/0O2TPBNXXQBUFS78E0BU==CP
             in "GET_CHARACTERISTIC_LIST". The main program
             was "SAPMHTTP".

             In the source code, the termination point is in line 1979 of (Include)
             program "/1BCWDY/B_0O2TPBNXXQBUFSAT77MR".

             Canceled in a Web Dynpro application.
             Web Dynpro Component AGS_RI_FILTER_CHARACTERIS
             Controller COMPONENTCONTROLLER

             The termination is due to exception "CX_SY_REF_IS_INITIAL" occurring in
             procedure "GET_CHARACTERISTIC_LIST" "(METHOD)".
             This exception was not handled locally or declared in the RAISING
             clause in the procedure's signature however.
             The procedure is in program "/1BCWDY/0O2TPBNXXQBUFS78E0BU==CP". The source
             code begins in line 1929 of
             (include) program "/1BCWDY/B_0O2TPBNXXQBUFSAT77MR".

             Source Code Extract

             1977    ENDLOOP.
             1978    ENDLOOP.
             >>>>     prt_charstics = wd_this->gr_akeyfig->get_min_akf_char_tab( EXPORTING pit_nvp = lt_name_v
             1980    IF pif_excl_existing_filter_elem = abap_true AND lt_existing_fe_char IS NOT INITIAL.

SAP Solution Manager 7.2

SOLMAN, BPO, BPIMP, BPANA, AGS_RI, Dashboard, Configuration UI, Business Process Improvement, "500 Internal Server Error", GET_CHARACTERISTIC_LIST, AGS_RI_DASHBOARD_SETUP, OBJECTS_OBJREF_NOT_ASSIGNED, AGS_RI_FILTER_CHARACTERIS, CL_AGS_RI_C_TMD , KBA , SV-SMG-MON-BPM-ANA , Analytics , SV-SMG-MON-BPM , Business Process Operations , Problem