SAP Knowledge Base Article - Preview

2895214 - Workflow email: SAPGUI shortcut does not open work item


SAPGUI shortcut is no longer working, work item id is not picked up and user gets error "Work item 000000000000 can not be read".



  • SAP Business Workflow
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4 HANA
  • ABAP PLATFORM - Application Server ABAP
  • SAP Note 2840269 included in the system release


ABAP platform all versions ; SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions


WF_GDPR, SWF_WORKFLOW, Shortcut, swnwiex,, SAP GUI link, SAPGUI shortcuts, RSWUWFML2, SAP Kernel 753 PL 516,  SAP Kernel 7.53 PL 517,disp+work PL 517, "Workitem 000000000000 kann icht gelesen werden" , KBA , BC-BMT-WFM-RUN , Runtime , BC-ABA-SC , Dynpro and CUA engine , Problem

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