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SAP Knowledge Base Article - PreviewSymptom
When creating a new E-Mail from a manually created Ticket, the From field stays empty.
The expectation is that the E-Mail address from the assigned Service and Support Team is taken over as Sender Address.
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Environment
SAP Service Cloud
Product
SAP CX SERVICE ML all versions ; SAP Service Cloud all versions
Keywords
From Sender Blank Manual Ticket , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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