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SAP Knowledge Base Article - PreviewSymptom
You observe that for a Completed Ticket, most of the fields are read only, but the Partner field is still editable.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 2020 ; SAP Cloud for Customer core applications all versions
Keywords
partner, edit, ticket, completed, closed , KBA , ticket , completed , partner , edit , read only , closed , grayed out , LOD-CRM-SRP , Service Request Processing , Problem
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