2895799 - Unable to Approve Multiple Tickets at the Same Time

You notice that users are unable to approve multiple tickets in the Cloud for Customer system.

SAP Cloud for Customer

1. Navigate to Service work center.
2. Navigate to Tickets work center view.
3. Select multiple tickets In Approval status.
4. See that there is no option to approve all tickets at the same time.

Currently it is only possible to approve one ticket at a time.

This is the system expected behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Approval, Service, Multiple Approval, Multiple Tickets , KBA , LOD-CRM-SRP , Service Request Processing , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions