SAP Knowledge Base Article - Preview

2895806 - How to Activate the Text Analysis Sentiment for Social Media Messages and Tickets in SAP Cloud for Customer

Symptom

You would like to know how to activate the Text Analysis Sentiment for social media messages and tickets in the SAP Cloud for Customer.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Machine Learning; Text Analysis; Sentiment; Social Media; Channels; Ticket; Service; C4C; Ticket NLP Classification; Interactions; , KBA , LOD-CRM-ML , C4C Machine Learning , How To

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