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2896629 - ITSM Email Error: No recipient could be determined for the transferred address

Symptom

An error is encountered in the scheduled actions assignment block when trying to execute an email action in ITSM

  • "No recipient could be determined for the transferred address." 
  • "No communication data could be determined for address [Company address] [Personal address]"

2896629 - Error message.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, Email, E-mail, SPPF_MEDIA032, No recipient could be determined for the transferred address, No communication data could be determined for address,
No recipient is available, action, send, error, address, data , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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