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SAP Knowledge Base Article - PublicSymptom
You acquired a signature pad to use with the SAP Cloud For Customer mobile apps (e.g. Windows, Android and iOS), however the app is not capturing the signature input from the external pad.
Environment
SAP Cloud For Customer
Cause
External signature pads are not supported. The app was designed so that the signatures can only be generated directly with the laptop or tablet.
Resolution
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Signature Pad, Ticket, Field Service, Mobile , KBA , AP-RC-MOB-WIN , SAP Hybris Cloud for Customer Extnd App on Windows , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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