SAP Knowledge Base Article - Public

2897951 - Succession Org Chart Photo is not showing - Succession Management


Photos not showing in Succession Org Chart even though the permission has been given in RBP to view photo in Employee Data.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**


SAP SuccessFactors Succession Management


This may be due to Display Settings in the Succession Org Chart or can also be caused by caching issues especially if configuration has recently taken place in the system.


Make sure you have the 'Show Photo' option checked in the Display Settings:

If the photos still do not appear:

  1. Go to Org Chart Configuration in Admin Center and turn off the 'Display Photo' checkbox and save:

  2. Refresh the page and then enable Display Photo and save again.

  3. Check to see if the photo is now appearing in the Succession Org Chart.

If this still does not resolve the issue, please proceed to report this to SuccessFactors Support


SuccessFactors, Succession, Org Chart, Photos, Photo, Show Photo, Display Settings, Display Photo, display, displayed, show, shown , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem


SAP SuccessFactors Succession & Development all versions


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