Symptom
When creating a follow-up Sales Order or Service Order from a Contract the following error occurs even though the Contract is in status Released:
Cannot create follow-up document; reference contract is not released
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Sales Orders work center.
- Select the Contracts view.
- Open Contract XYZ (XYZ represents the Contract ID).
- Click on the Follow-Up button and select either the Service Order or the Sales Order option.
- In the new Sales Order or Service Order document the following error occurs:
Cannot create follow-up document; reference contract is not released - You checked the Contract XYZ and the status is Released.
Cause
The status of the Contract is Not Started.
If the status of the Contract is not started a Follow-Up document such as a Sales Order or Service Order cannot be created. The status of the Contract needs to be Active.
Resolution
The Validity status of a Contract becomes Active when the Contract Start Date is reached.
Keywords
Follow up; Sales Order; Service Order; Contract not released; , KBA , AP-CCP-CC , Customer Contract , AP-SVO-SO , Service Order , AP-SLO-SO , Sales Order , Problem