SAP Knowledge Base Article - Public

2897972 - When Creating a Follow-Up Sales Order or Service Order from a Contract the Error occurs: Cannot create follow-up document; reference contract is not released

Symptom

When creating a follow-up Sales Order or Service Order from a Contract the following error occurs even though the Contract is in status Released:

Cannot create follow-up document; reference contract is not released

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Orders work center.
  2. Select the Contracts view.
  3. Open Contract XYZ (XYZ represents the Contract ID).
  4. Click on the Follow-Up button and select either the Service Order or the Sales Order option.
  5. In the new Sales Order or Service Order document the following error occurs:
    Cannot create follow-up document; reference contract is not released
  6. You checked the Contract XYZ and the status is Released. 

Cause

The status of the Contract is Not Started.

If the status of the Contract is not started a Follow-Up document such as a Sales Order or Service Order cannot be created. The status of the Contract needs to be Active.

Resolution

The Validity status of a Contract becomes Active when the Contract Start Date is reached.

Keywords

Follow up; Sales Order; Service Order; Contract not released;  , KBA , AP-CCP-CC , Customer Contract , AP-SVO-SO , Service Order , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign all versions