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SAP Knowledge Base Article - PreviewSymptom
You have checked the scoping question option “Suppress SLA with Warning” in Business Configuration.When try to change Ticket Status field to “Completed”, you still get the warning message 'Send a reply to the requester before setting ticket ABC (ABC represents the Ticket ID) to status completed.'
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
Suppress SLA with Warning;Due Date for Response; Send a reply;status completed; , KBA , LOD-LE-CSM-SVL , Service Level Objective , How To
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