SAP Knowledge Base Article - Public

2898147 - Number of set copies not considered while printing

Symptom

You have setup 3 copies for a business document for output Channel printing, but only one is printed.

Environment

SAP Business By Design

Reproducing the Issue

  1. Go to the work Center Application and User Managment.
  2. Open the output Channel Selection and search for any Business document.
  3. Set up 3 copies.
  4. If you release the document you get only one printout instead of 3.

Cause

You have setup ISR for the printer queue you are printing the document on.

ISR.png

Resolution

The "Use ISR tray selection" and the setup here should only be used for Swiss ISR Scenarios. Please remove the tick as shown in the screenshot

Keywords

Copies, printing, Tray. , KBA , AP-RC-OUT , Output Management , How To

Product

SAP Business ByDesign all versions