SAP Knowledge Base Article - Public

2898370 - Not Possible to Add Attachments from (New) Library When Sending an E-mail

Symptom

You want to add attachments to an e-mail from (New) library and could see that it is not possible

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers Workcenter
  2. Go to Accounts view
  3. Select Show all and open account ABC (ABC represents the name of the account)
  4. Go to Activities facet
  5. Scroll to the e-mail Section
  6. Select Add

You will see an option, only to upload from Local File

Cause

When an e-mail is sent from accounts, the library file cannot be accessed via users. Therefore, (New) library option is not supported for e-mail attachment.

Resolution

This is the standard behavior of the system.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

E-mail, Account, (New) Library, Attachment, Grayed, Activities , KBA , e-mail , (new) library , attachment , account , grayed , LOD-CRM-ACT , Activities , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions