2898404 - The Candidate Email Permission feature is not working

You have setup the Candidate Email Permission feature to limit the operators who can email applicants, as shown here.

However, non-permissioned operators still have permission to email the candidates using the "Contact Candidate" button on the application.

SAP SuccessFactors Recruiting Management

1. Setup the Candidate Email Permission feature on the Job Requisition Template
2. Access an application as an operator that has not been given permission to contact applicants
3. Notice that they can still contact the applicant

If SMS feature is enabled in Manage Recruiting Settings, then the "Contact Candidate" button will be visible, even if the Candidate Email Permission feature is configured.

This is because both emails and SMS use the "Contact Candidate" button, and so it must show for all operators when SMS is enabled.

This is expected behaviour.

Note: SAP SuccessFactors Recruiting is no longer accepting enhancement requests; future recruiting development investment is focused on SmartRecruiters. A separate KBA will be published once enhancement requests for SmartRecruiters are open. Please refer to KBA 3798700 - Enhancement Requests for Recruiting - Recruiting Management.

SMS, short message service, email, permission, portlet,  , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem