Symptom
Push notification is not received for Owner change in Lead
Environment
SAP Cloud for Customer
Reproducing the Issue
-
For an example create a work flow rule with push notfication enabled for lead owner change.
- Lead A is created and assigned to the User B.
- The user B will receive a push notification.
- Now change the owner from B to C.
- The user C did not receive any Push notification.
Cause
The BTM task notification is valid for 30 days , so any change to it will not trigger any push notification, rather it will just update the notification.
Resolution
This is an expected system behavior. If the notification is 30 days old it will trigger a push notification for any furhter change
Keywords
push notification, smartphone app, mobile app , KBA , mobile app notification , push notification , AP-RC-MOB-IPD , SAP Hybris Cloud for Customer Extended App on iOS , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions