Symptom
There is no filter available for column e-mail under the Unassociated E-mails work center view.
Environment
SAP Cloud for Customer .
Reproducing the Issue
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Go to the Service work center.
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Go to the Unassociated E-mails view.
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Here you can see for the standard column's such as Name, From, To - there exist filter option however filter is missing for the E-mail column.
Cause
Currently for the column name E-mail, there is no filter option provided. You can search with the e-mail id in the basic search of Unassociated E-mails work center view .
Resolution
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Go to the Service work center.
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Go to the Unassociated E-mails view.
- Go to the basic search and enter e-mail id LMN (where LMN represent the e-mail id name) and click on the Go button.
- You will see the records of unassociated e-mail with email id as LMN.
Keywords
Unassociated E-mail, Filter , KBA , e-mail column , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions