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SAP Knowledge Base Article - PreviewSymptom
When a Ticket is created in C4C and released to FSM, Ticket gets replicated to FSM and Service Call is created in FSM.
However, when checking in the Web Service Monitoring the inbound Confirmation Call is failing with the following error message:
HTTP response '401: Unauthorized' when communicating with HTTP response '401:
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Field Service Management all versions
Keywords
Password; FSM Error; 401; Access; Integration , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To
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