/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
A Workflow Rule has been created to send the Ticket to FSM side after a specific time frame. However, when selecting the option to send the Ticket to the FSM, the ticket is being released immediately and not as per the workflow time set.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Field Service Management all versions
Keywords
FSM; Business Configuration; Scheduled; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)