A Workflow Rule has been created to send the Ticket to FSM side after a specific time frame. However, when selecting the option to send the Ticket to the FSM, the ticket is being released immediately and not as per the workflow time set.
SAP Cloud for Customer
SAP Cloud for Customer add-ins all versions ; SAP Field Service Management all versions
FSM; Business Configuration; Scheduled; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To
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