SAP Knowledge Base Article - Preview

2898925 - Cannot open old incidents from 2014, 2015, 2016 - SAP ONE Support Launchpad

Symptom

  • Old incidents from 2014 will not open
  • Unable to view the contents of old incidents from 2014
  • Cannot view my 2015 incident in the portal
  • Not possible to view an old incident from 2016
  • Is there a cutoff date for viewing older incidents (2014 and later)?
  • Archived incident will not load
  • Did 2014 incidents get archived with the 2013 legacy incidents?


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Environment

Keywords

old message , older messages , case , archived incidents , closed incident , automatically closed , viewing incidents , incident with old date , 2015 , 2016 , 2017 , 2018 , 2019 , 2020 , You are trying to access an archived incident. We are currently working on providing you with the data. Please allow us some time to retrieve it. , KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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