Symptom
You are trying to create a service contract from sales quote see the following error
Error: Type change cross Contract Option is not supported with items
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales work center
- Go to Sales Quote view
- Select Show all and find for 123 (123 represents the id of the sales quote)
- Go to Sales Documents facet
- Select New from the section Contracts
- Choose a Document type
You will see that the afore mentioned error appears
Cause
Currently only follow-up sales contracts from quotes are supported but not creation of new ones.
Resolution
This is an expected system behavior and you can change the contract document type manually to a service document type to proceed further.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:
Keywords
Sales Contract, Sales Quote, Follow Up, Error , KBA , sales quote , contract , follow up , document type , type change cross contract option , not supported with items , LOD-LE-COP , Contract Processing , LOD-LE-CQP , Customer Quote Processing , How To