SAP Knowledge Base Article - Public

2899301 - User receives Approval Notification for another user's Sales Quote


User A receives Approval Notification for user B's Sales Quote. User A is not a substitute for user B.


SAP Sales Cloud

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales Quotes view.
  3. Open any Sales Quote with Approval Process set up for user B.
  4. Submit for Approval.
  5. User B is listed in the Approval facet and user A gets a notification.


User A is assigned to user B for Notification of Delegates, defined in Administrator > Notification of Delegates. This does not get listed in the Delegates workcenter.


If you don't want user A to receive the Approval Notification for user B, please remove it from Notification of Delegates.

Check Delegates in the Delegates view:

  1. Go to the Administration work centre.
  2. Go to the Delegates view.


notification, approval, process, delegates, substitutes , KBA , LOD-LE-CQP , Customer Quote Processing , Problem


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