2900061 - Attachments are empty post BizX Refresh

• When downloading or viewing attachments in the TARGET instance post Bizx Refresh, the attachment is empty and shows the message below.

• Is it possible to copy attachments during an instance refresh from a source to a target ? 

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

1. User downloads or views any attachments in People Profile, Recruiting or Manage Documents.
2. Upon opening/viewing attachments, the file is empty and the message "The document that you are trying to access has been removed from the system" is showing.
3. Similarly, viewing the attachments using the Inline Resume Viewer will display the same message, post refresh.

This is expected behavior. Attachments are not copied by default from SOURCE to TARGET as part of BizX refresh (for both Manual and Automated/Instance Refresh Tool) as most of them contains PII (Personally Identifiable Information).

In exceptional cases, if there is a valid business justification provided for attachment copy, it can be supported through an instance Manual Refresh.

• KBA 2791468 - BizX Instance Refresh Tool & FAQ
• KBA 2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ
• KBA 2926317 - How to re-establish OpenText Integration in Target instance post-refresh?

Attachments, Instance Refresh, Manual Refresh, IRT, Refresh Tool, Manage Documents, Inline Resume Viewer , KBA , LOD-SF-PLT-DOC , Document Management , LOD-SF-PLT-REF , Instance Refresh , Problem