2900061 - Attachments are empty post BizX Refresh

• When downloading or viewing attachments in the TARGET instance post Bizx Refresh, the attachment is empty and shows the message below.

• Is it possible to copy attachments during an instance refresh from a source to a target ? 

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

1. User downloads or views any attachments in People Profile, Recruiting or Manage Documents.
2. Upon opening/viewing attachments, the file is empty and the message "The document that you are trying to access has been removed from the system" is showing.
3. Similarly, viewing the attachments using the Inline Resume Viewer will display the same message, post refresh.

This is expected behavior. Attachments are not copied by default from SOURCE to TARGET as part of BizX refresh (for both Manual and Automated/Instance Refresh Tool) as most of them contains PII (Personally Identifiable Information).

In exceptional cases, if there is a valid business justification provided for attachment copy, it can be supported through an instance Manual Refresh.

**NOTE:

If you have requested for attachments to be copied - but post refresh there are some documents which you see in Manage Documents in Source but not target - the ManageDocument pages in the target do not display all of them by default. Instead, we verify whether the user to whom the documents belong exists within the current company. Consequently, if a user has not been copied over (to the target environment/system) or if we haven't updated the user association for the copied documents, those documents will not be visible to all users, even though they exist in the Attachment_Content table or have the RBP permission to see all the documents.

• KBA 2791468 - BizX Instance Refresh Tool & FAQ
• KBA 2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ
• KBA 2926317 - How to re-establish OpenText Integration in Target instance post-refresh?

Attachments, Instance Refresh, Manual Refresh, IRT, Refresh Tool, Manage Documents, Inline Resume Viewer , KBA , LOD-SF-PLT-DOC , Document Management , LOD-SF-PLT-REF , Instance Refresh , Problem