2901054 - Recruiters cannot see custom help text for candidate profile fields

Recruiting users cannot see the custom help text configured for candidate profile fields, even though they have write permissions for those fields.

However, candidates can see the custom help text for these fields.

SAP SuccessFactors Recruiting Management

1. Add some custom help text to a candidate profile field, as shown in the following KBA: 2103982 - "Manage Recruiting Custom Help Text".
2. Create or edit a candidate profile as a recruiter
3. Notice that the custom help text does not show
4. Create or edit a candidate profile as a candidate
5. Notice that the customer help text now shows correctly

This is the expected behaviour.

The candidate profile custom help text appears to candidates only, not recruiting users. There is currently no way to provide help text on the recruiting user-facing view of the candidate profile.

If you would like to see this functionality enhanced for recruiting users to see the help text, please consider creating an enhancement request to our Product Management Team, as shown in the following KBA: 2090228 - "How to Submit Enhancement Requests for SAP SuccessFactors Products"

KBA 2103982 - "Manage Recruiting Custom Help Text"

candidate profile, helptext, information, description, field, info, operator, see, view , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem